Booking Terms & Conditions

From 11th February 2021

Booking Contract

When you submit a booking request you will receive an automatically generated booking summary by email to the email address you provide on the booking form.  Once we have dealt with your request you will then receive a subsequent email with payment details.  Bookings will remain provisional for up to 48 hours to allow payment to be made, if paying by cheque please let us know.  The booking will not be confirmed until the cheque has cleared the bank.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the completed booking form and the initial deposit have been received and accepted by us, we will issue you with our written or email confirmation. The contract between us will only be formed when we have received your deposit and sent you our written confirmation via email or post.

The contract for the provision by us of your short-term holiday rental accommodation (the Cottage) for the dates of your booking (the stay) will be between the owners of Street Farm Cottages (we or us) and the person making the booking (you) under the following booking conditions.  The booking conditions shall apply to and form part of the contract and the contract shall be governed by English law.

Please carefully check the details of our written confirmation and if there are any errors or omissions you must inform us immediately.

You must be at least 18 years of age at the time of booking.  At the time of booking or when otherwise requested by us, you must provide a list of the names and age band of all adults, children and infants that will be staying in the cottage.  You are entitled to change members of your booking party prior to arrival provided that you do not exceed the maximum occupancy of the cottage, however where you have provided details of the booking party to us, we will need you to provide details of any such changes.  You are responsible for ensuring that all members of your booking party comply with the Terms of Use (as set out below), however, the contract for the provision of accommodation is between us and you (as the person making the booking).

Paying for your booking

Bookings can be made by using our website, by email or by telephone.  Upon acceptance of your booking, you are required to pay a deposit of 30% of the cost of the holiday to secure your booking and must be made within 48 hours of the booking being made. The deposit forms part of the payment for your stay and will only be refunded in certain circumstances set out below.

Upon receipt of the deposit, we will confirm and send you a summary of your booking.

You will be required to make your balance payment at least 6 weeks prior to your arrival date as set out in the written confirmation.  A balance reminder will be sent 8 weeks prior to your arrival date.

For bookings made within 6 weeks of the arrival date, full payment is due within 48 hours of the booking being made.

We are entitled to cancel a stay where payment has not been received when due.  We will send you more than one reminder and do our best to contact you by telephone and email before any such cancellation.  If we cancel in such circumstances, we will attempt to re-let the cottage.  If we are able to re-let the cottage you may be entitled to a refund or your liability to us may be reduced (as set out in the cancellation section below).

Cancellations and Amendments

Cancellations due to Government restrictions COVID-19

If your stay has to be cancelled because Street Farm Cottages is put under Government restrictions (National Lockdown or Local restrictions eg, Tier 3 or 4) and has to close for the period covering your stay You will be refunded in Full.

In the event that your given address is put into Local/Regional Lockdown (Tier 3 or 4), rendering you unable to travel for the period covering your stay You will be refunded in Full.

Your inability to travel

Your inability (or the inability of any, some or all of your intended occupants) to travel to and stay at your cottage for any reason (including but not limited to – Illness (including COVID), requirements or recommendation to self-isolate or quarantine, shielding, jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown) remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the cottage under the cancellation terms below.  You are strongly recommended to take out UK travel insurance to cover these eventualities.  If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to cancellation.  

Cancellations more than 6 weeks prior to the first day of your stay

If you need or wish to cancel your booking you must confirm your intention to cancel in writing as soon as possible. It is important that you notify us as soon as possible should you wish to cancel as this will give us chance to re-let the cottage.

If you notify us more than 6 weeks before the first day of your stay, you will not be liable to pay the balance.

Where we are able to relet the cottage for all or part of the period of your stay, you will be entitled to the return of all or part of your deposit, less in all cases an administration fee of £50 to cover our costs.

The amount we refund to you will depend on the final letting price that we receive for the new booking (which may be less than you have agreed to pay).

If we are unable to re-let the cottage for the dates of your stay you will not be entitled to the return of any of the deposit.

Cancellations less than 6 weeks prior to the first day of your stay

If you notify us less than 6 weeks before the first day of your stay, you will be liable to pay the balance (if you have not already paid it).  Where we are able to relet the cottage for all our part of the period of your stay, you will be entitled to the return of all or part of the cost of your stay, less in all cases an administration fee of £50 to cover our costs.

The amount we refund to you will depend on the final letting price that we receive for the new booking (which may be less than you have paid or agreed to pay).

If we are unable to re-let the cottage for the dates of your stay you will only be entitled to a nominal refund to cover the costs that we do not have to expend relating to your stay (laundry costs, cleaning costs and welcome pack costs).  The exact amount will depend on the particular cottage booked but is unlikely to be more than £100.


If we have to cancel your booking because Street Farm Cottages has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent or prevent the performance by us of the contract, including but not limited to: (a) an act of God, flood, earthquake or other natural disaster, (b) epidemic or pandemic, (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, (d) nuclear, chemical or biological contamination or sonic boom, (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent, (f) collapse of buildings, fire, explosion or accident, (g) non-performance by our suppliers or contractors, and (h) interruption or failure of utility service, and the period of closer covers your stay you will be refunded in full.

Holiday Insurance

It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of any cancellation of your stay.  We strongly recommended to take out UK travel insurance as soon as you book your stay.  When making the booking for your holiday you will be offered holiday insurance through booking protect, please make sure you fully read their terms and conditions before accepting, alternatively you can source your own travel insurance from the many providers available.


Arrival and Departure/Period of Hire

Your accommodation will be available to you for arrival between 4 pm & 7 pm on the day of arrival.  We ask that you give us an estimated time of arrival and text prior to arrival to allow us to greet you personally and let you on to the premise through the security gates.  If you are not able to arrive before 7 pm please contact us to discuss your arrival.

Please be ready to leave your accommodation by 10 am on the day of departure.  You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.  The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties.  You shall not be entitled to a new tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

Care of the property

You are responsible for keeping the properties and all furniture, fixtures, fittings and effects in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertake to leave the premises in the same state of cleanliness and general order in which it was found.  You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.  Smoking is not allowed in any of the properties. Smoking on the grounds should be in the designated area and will be tolerated provided that all cigarette ends are disposed of properly. Smoking in Hot Tubs is not permitted.  Vaping is permitted outside but please be considerate of other guests.

Damage and Breakages

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. We operate an honesty box system and ask that you leave money to cover any breakages of small items eg, glasses, plates etc.  We may send you an invoice for any larger breakages, damage, or repairs.  Please report any such damage or breakages to us as soon as possible.


On departure, please leave the cottage as you found it, in a clean and tidy condition.  Please ensure that you have washed and dried up (or loaded the dishwasher and started the cycle), removed rubbish from the cottages and put in the relevant bins and ensure that ovens are clean and free from grease. Please return any furniture or other items that you have moved back to where they were at arrival.   To help protect our staff from Covid-19, we ask that you strip the beds, placing all sheets, duvet covers, pillowcases and towels in the laundry bags provided and ensure they are fastened up.

Number of persons using the property

Under no circumstances may more than the maximum number of persons stated on the website occupy the property. We reserve the right to refuse admittance if this condition is not observed.

Third-party suppliers (chefs etc)

If you want to use the services of a third-party supplier whilst at Street Farm Cottages you must ask and receive written permission to do so.  This may be a chef, beauty treatments, entertainer etc.  We would need to see the third-party supplier’s public liability insurance, and any other related/required certification.  We will then seek approval from our insurers to allow the third-party activity to take place.

HOT TUB                  

We are happy for you to use the Hot tub 24hrs a day but please respect the neighbours and keep noise to a minimum between 9 pm and 9 am.  The Hot Tub water will be fresh when you arrive and will have the relevant checks carried out daily.

The hot tub is for use by the named guests staying in that particular cottage only.  Where families/friends have booked a number of cottages, the hot tub for each cottage can only be used by the people named in that cottage booking, i.e. they are not for general “communal” use.  No more than the number of people that the cottage sleeps can us the hot tub, for example, Barn Owl sleeps four and the hot tub must not be used by more than four people.  The hot tubs are not to be used by children under 5 years old.

Anybody using the hot tub must shower before entering and after leaving the hot tub.  Should the water need changing during your stay due to your miss-use, not following the hot tub rules or a member of your party becoming ill then a £50 charge will be incurred by yourselves.  Hot tub use is subject to agreement to our hot tub disclaimer which will be emailed to you before your stay.

Should the hot tub not be available due to a mechanical breakage, we will refund you up to £100 per week, pro-rata days when not available for use.


WiFi is provided for you reasonable use.  You agree to reasonable and lawful usage of this service.  We cannot guarantee internet speeds.


We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.


No pets will be allowed in the cottages.  For any special circumstances please contact the property owners for advice.


Every effort has been made to ensure that you have an enjoyable stay.     However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it while you are on site. We value your custom and want you to return.


We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.


The use of drones is not allowed without our express written permission.  The use of Fireworks and Night Lanterns are expressly forbidden.