Street Farm Cottages is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Street Farm Cottages may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/09/2013.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, this will be an opt in feature using the email address which you have provided via the mailing list request form.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Information gathered when making a booking
Some information is required to create a booking, such as name, email address, home address and telephone number. We use third party processors when dealing with bookings. Our booking system is with SuperControl Ltd and card payments are processed through Holiday Rent Payments. These processors may retain your information in accordance with their own privacy policies and terms. If you place a booking through our website, you provide your payment information, including name, credit or debit card number, card expiration date, CVV code and billing address. We do not store this payment information. We store your address and contact details to fulfil your booking.
Communicate with you
We use your information when needed to send receipts, reminders, pre-arrival information and feedback after departure plus respond to you when you contact us. You will be asked when completing that booking form if you would like to subscribe to our mailing list, if you choose to subscribe we will send occasional emails with news and special offers we may have. You can unsubscribe to these at any time.
We do not share your personal information. Any information provided by you is processed through SuperControl Ltd for your booking and Holiday Rent Payments for your payment information. We may preserve or disclose information about you to comply with a law, regulation, legal process or government request; to assert legal rights or defend against legal claims; or to prevent, detect or investigate illegal activity, fraud, abuse, violations of our terms or threats to the security of the services or the physical safety of any person.
We keep your booking information, for example your name, email address, phone number and address continuously unless disclosed by you that you would like us to remove your data, your personal data will then be anonymised for statistical purposes.